Dead on Arrival (DOA) Policy

In the rare case that your livestock arrives dead, we offer a fair and standard DOA policy.

To qualify, you must contact us within 1 hour of delivery. Claims made after this period will not be accepted.

When reporting a DOA, please provide a video and three clear photos of the fish in its unopened, sealed bag as originally packaged. Clear images are required for processing your claim.

Once approved, we will issue a refund or replace for the DOA