1. Livestock Shipping Fee: The livestock shipping fee charged to customers starting at £14.99 for parcels up to 2kg for parcels over 2kg the shipping fee is £19.99.
2. Pre-Arranged Delivery: I will never ship livestock without first arranging a suitable delivery day. Please leave a note when checking out.
3. Geographic Restrictions: The courier has strict geographic restrictions for fish deliveries. Unfortunately, deliveries to Northern Ireland, Republic of Ireland, Isle of Man, Isles of Scilly, Channel Islands, and certain Scottish offshore postcodes may not be possible. Customers are encouraged to contact the store via email to confirm if livestock delivery is available in their area.

   
   

   
   

   Livestock Guarantee:

   We only guarantee live arrival. Once the livestock is out of the bag then it is your responsibility.
   If you have any concerns about the livestock on arrival leave it in the shipping bag floating in your water and contact us before release. Take a clear video and contact me.
   

   Livestock Geographical Exemptions:

   The store has specific geographical exemptions for livestock deliveries. Here is a list of the areas and postcodes where livestock delivery is not available:

   1. Islands: Livestock cannot be delivered to Northern Ireland, the republic of Ireland or to offshore islands
   2. Postcodes: Livestock delivery is not available to the following postcodes:
   • AB30 – 39, AB41 – 45, AB51 – 56
   • BT – ALL
   • DG3 – 9, DG12 – 14
   • HS – ALL
   • IM – ALL
   • JE – ALL
   • KW – ALL
   • DD8 – 10
   • FK17 – 21
   • GY – ALL
   • KA 18- 19, KA26, KA29 – 30
   • PA20 – 38, PA41 – 49, PA60 – 78, PA80,
   • TR21, – TR25
   • PH3 – 26, PH30 – 44, PH49 – 50
   • IV – ALL
   • TD9
   • LL35 – 48
   • ZE – ALL

Customers residing in these areas should be aware that livestock delivery is not available to their location.

Breakages

According to the store’s policy, customers have the following responsibilities regarding breakages:

1. Checking Goods on Arrival: It is the customer’s responsibility to thoroughly check the goods upon arrival for any damage. This should be done before signing for the parcel. If the parcel appears damaged, it is advised not to accept or sign for it.
2. Reporting Breakages: Any breakages or damages must be reported to the store within 48 hours of receiving the goods. It is important to promptly notify the store to initiate the resolution process.
   

By carefully inspecting the goods upon arrival and reporting any breakages within the specified time frame, customers can ensure that appropriate actions are taken  to address the issue. For specific instructions on reporting breakages or further          information, customers should refer to the store’s terms and conditions or contact the store directly.