To give you extra peace of mind when ordering, we offer a 30 day returns policy excluding livestock, plants and ecospheres. If you purchase an item and decide it's not right for you, you can return it to us at your own expense for a refund. 

Similarly, if an item you've purchased develops a fault within the warranty period, we'll be happy to provide a replacement once this has been confirmed by either us or the manufacturer. 

Our returns process is very simple to follow and you can do the whole thing online via the My Account section, so there's usually no need to call us or email. A typical return usually takes around 2 days to complete - from the time it reaches us to the time we provide a replacement or refund.